Question 1

What services does Social Luxe Media provide?

Accepted Answer

We offer full-service digital marketing exclusively for the finance industry. This includes social media management, content creation, brand identity, analytics and reporting, email marketing and lead-generation through our sister brand, LendQual. Every service is designed for brokers and lenders who value accuracy, compliance and premium presentation.

Question 2

Do you specialise in a particular industry?

Accepted Answer

Yes. We work exclusively with Australian mortgage brokers, commercial brokers, private lenders, aggregators and fintech lenders. Our background in third-party distribution and lending means you’re working with a team who truly understands the industry.

Question 3

How much experience do you have in finance?

Accepted Answer

Our founder has 8+ years’ experience in residential, commercial and private lending. Everything we produce is grounded in genuine industry knowledge, not guesswork.

Question 4

How much experience do you have in marketing?

Accepted Answer

Our founder has been immersed in the digital marketing space since 2019, combining formal education, advanced training and real-world execution across multiple industries. She has been mentored by an ex-Google marketing strategist who previously managed nine-figure global advertising budgets, providing Social Luxe Media with access to world-class performance frameworks and strategic methodologies.

With a Bachelor of Business and further specialised studies in social media management, paid advertising and digital strategy, our founder continues to invest heavily in ongoing education to keep the agency at the forefront of a rapidly evolving landscape.

At Social Luxe Media, this depth of knowledge flows directly into the work we produce. Our marketing expertise is continuously refined, data-driven and designed to deliver exceptional results for brokers, lenders and finance brands across Australia.

Question 5

Do you follow compliance guidelines?

Accepted Answer

Absolutely. Every caption, carousel, reel and email is written with ASIC, lender and NCCP considerations in mind. You’ll never receive content that risks misinformation or non-compliant claims.

Question 6

What makes Social Luxe Media different from a regular marketing agency?

Accepted Answer

We understand the finance industry at a level most marketing agencies and virtual assistants simply can’t match.

This means:
 • No incorrect terminology
 • No generic captions
 • No off-brand visuals
 • No compliance oversights

You get accurate, authoritative and elevated content designed specifically for brokers, lenders and aggregators.

Question 7

Do you work with brokers Australia-wide?

Accepted Answer

Yes, we support finance professionals in every major city, with our main office located at Gateway Tower, Level 36 in Sydney. We also have access to an office network across all major Australian cities, so meeting face to face is always an option, even if you are not based in Sydney. We work seamlessly with businesses nationwide.

Question 8

Can you help if I’m a one-person brokerage?

Accepted Answer

Absolutely. Many of our strongest transformations began with small brokerages looking to elevate their digital presence. We tailor packages to support both solo brokers and large teams.

Question 9

Do you offer strategy sessions?

Accepted Answer

Yes, we offer 1:1 strategy sessions designed to refine your brand voice, audit your current presence and provide a clear content framework aligned with your business goals.

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