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Privacy Policy

Last Updated: December 2025

Social Luxe Media (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors and all individuals who interact with our business. This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, engaging our services or interacting with us, you consent to the practices outlined in this policy.

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1. Information We Collect

We may collect the following types of information:

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1.1 Personal Information

This may include:

  • Name

  • Email address

  • Phone number

  • Business name and role

  • Social media handles

  • Billing and invoicing details

  • Any information voluntarily provided through forms, enquiries or consultations

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1.2 Business Information

We may collect information relating to your business in order to deliver our services, such as:

  • Branding assets

  • Marketing materials

  • Social media login details (when voluntarily provided for service delivery)

  • Project briefs, content, images and videos

  • Client data shared for marketing, reporting or advertising services

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1.3 Website & Digital Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage analytics

  • Pages visited and time spent on our website

This helps us improve user experience and website performance.

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2. How We Collect Information

We may collect information in the following ways:

  • Directly from you when you complete an enquiry form, download a resource, schedule a strategy call or communicate with us

  • Through email, phone or social media conversations

  • From documents or assets you provide for marketing purposes

  • Through cookies and analytics tools such as Google Analytics, Meta Pixel or similar technologies

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You may choose to withhold certain information; however, this may limit our ability to provide services.

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3. How We Use Your Information

We use your information to:

  • Provide digital marketing, content creation, strategy and consulting services

  • Manage your account and ongoing projects

  • Communicate with you about updates, approvals and service delivery

  • Send newsletters, marketing updates or educational content (you may opt out at any time)

  • Improve our website, services and user experience

  • Comply with legal, regulatory or contractual obligations

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We will never sell your personal information.

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4. Sharing Your Information

We may disclose your information to:

  • Our internal team members and contractors for service delivery

  • Technology providers such as analytics platforms, scheduling tools or CRM systems

  • Third-party service providers such as Stripe, Google, Meta, Canva or project management software

  • Professional advisors (e.g. legal or financial) if required

  • Australian regulators where legally mandated

  • All third-party providers are required to follow strict confidentiality and data protection standards.

  • We do not sell, rent or trade your personal information.

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5. Security and Data Protection

We take reasonable steps to protect your information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Modification

  • Disclosure

This includes secure systems, restricted access, password-protected platforms and industry-standard cyber safeguards.

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Despite this, no online system can guarantee absolute security.

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6. Access, Updates and Corrections

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

  • Deletion of information (subject to legal retention obligations)

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Requests can be made by contacting us using the details below.

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7. Data Retention

We retain personal and project-related information only as long as reasonably necessary for:

  • Service delivery

  • Legal and regulatory requirements

  • Resolving disputes

  • Internal record-keeping

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Once no longer required, information may be securely deleted or archived.

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8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve functionality

  • Analyse website usage

  • Tailor content or advertising

  • Enhance user experience

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You can disable cookies in your browser settings; however, this may affect certain features of the website.

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9. Links to External Websites

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies independently.

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10. International Data Transfers

Some third-party providers may store or process data outside Australia.
Where this occurs, we ensure all providers maintain high levels of data protection compliant with the Australian Privacy Principles.

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11. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be published on our website with a revised “Last Updated” date.

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12. Contact Us

For questions, concerns or requests regarding this Privacy Policy, please contact us:

Social Luxe Media
Email: info@socialluxemedia.com.au

Phone: +61 474 705 756
Address: Gateway Tower, Level 36, Sydney NSW

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